宜创助理隐私政策 / Etron Vgent Privacy Policy

宜创助理隐私政策

本政策适用于宜创智维（山东）智能科技有限公司（以下简称“我们”）提供的宜创助理（英文名称 Etron Vgent，历史名称宜创Vgent；iOS 应用标识 cn.net.etron.vgent）。本应用用于管理客户、商机、报价、订单与跟进事项，无需注册应用账号。本政策说明当前版本实际的数据处理方式。

1. 本机保存与使用的数据

应用在本机保存您输入或导入的客户名称、简称、联系人及联系方式，商机、需求、报价、订单、收款与交付记录、跟进事项、文字快记、录音与附件，以及这些内容的关联关系、时间、历史版本、冲突版本和删除标记。应用还保存语言、提醒、应用锁、同步等偏好，以及用于维持同步状态的 Apple 账户标识和同步标记。上述资料用于您选择的记录、检索、统计、核对、提醒、同步、备份和恢复功能。我们未在应用中接入广告、跨应用跟踪或第三方行为分析 SDK，也没有通过开发者自建业务服务器接收这些业务资料。

2. 录音、语音转写与本机智能处理

只有您主动使用录音功能时，应用才请求并使用麦克风权限。语音转写使用系统语音能力及相应授权，在设备和语言支持时于本机执行；增强转写仅使用已安装的语言资源。系统深入理解使用设备端的 Apple 智能模型，受系统版本、设备、语言及模型可用性限制。当前版本不会因本机能力不可用而自动改用云端转写或外部模型服务。业务词汇和所选关联记录可作为本机识别提示；深入理解使用当前文字及必要的上下文线索，不发送完整客户库至外部模型。录音会作为附件保留，开启同步或导出完整备份时可随资料一起同步或导出。您可以拒绝或在系统设置中撤回麦克风、语音识别权限，继续手动录入；撤回权限不会自动删除已有录音。

3. 可选的 iCloud 同步与 Apple 服务

iCloud 同步由您在应用设置中主动开启。开启后，业务资料、录音与附件、历史版本和删除标记会通过 Apple CloudKit 发送至您 Apple 账户的私有数据库，并与同一账户的设备合并。应用读取该账户在 CloudKit 中的标识以区分同步账户，防止账户切换时混合资料；不读取您的 Apple 账户密码。私有数据库不是团队共享空间，我们没有通过本应用建立可供我们查看您私有业务内容的管理后台。关闭同步仅停止后续同步，不删除已有云端数据。Apple 对 iCloud、系统备份和 App Store 的处理适用其服务条款和隐私政策；服务及存储位置可能因 Apple 账户地区和服务安排不同而变化。本应用内的同步开关不管理您在系统中另行启用的 iCloud 设备备份。

4. 提醒、设备认证与购买

提醒使用系统本地通知；允许通知后，业务内容可能出现在通知或锁定屏幕上，您可在系统设置中关闭通知或调整预览。应用锁通过系统设备认证核验身份，应用不会获取您的面容、指纹模板或设备密码。专业版购买与恢复由 Apple StoreKit 处理，应用读取经 Apple 验证的交易和权益状态以提供功能；我们不通过应用接收银行卡资料。购买权益不写入业务备份或业务同步内容。

5. 导出、分享与安全

您可以主动导出完整备份、业务 CSV 或相关 PDF，并通过系统文件或分享界面选择位置和接收方。完整备份包含业务历史及录音附件，使用校验值检查文件完整性，但备份文件本身未加密；校验不等于保密保护。请将导出文件保存在可信位置，分享前检查内容，并自行管理您交给其他服务或人员的副本。应用在支持的文件写入中使用系统文件保护，并对备份和同步内容进行完整性校验；这些措施不保证任何设备或文件绝对安全。应用内删除不会删除外部副本。除您主动启用的 Apple 服务或导出分享外，当前应用不提供向其他用户公开发布业务内容或将这些资料用于开发者模型训练的功能。

6. 保留期限、历史版本与删除的边界

为让您持续查看业务、核对变更、处理多设备冲突和恢复资料，当前版本未设置业务资料、录音、历史版本及恢复前安全副本按固定天数自动清除的期限；它们可能持续保留在相应的本机、云端或备份中，直到通过适用的存储管理方式清除。删除当前记录会写入删除标记，并按关联规则移除当前可见记录；原内容仍可能保留在历史版本、冲突版本及此前备份中，相关录音的旧版本也可能保留。完整备份包含历史版本，不应视为已删除内容的净化副本。恢复备份前应用会保存本机安全副本，恢复结果重新开启同步后也会影响其他设备。

7. 管理资料、撤回与提出请求

您可在应用中查看、编辑和导出资料，并在业务关联规则允许时删除当前记录。系统“删除 App”可移除该设备上的应用容器；“卸载 App”或保留文稿与数据的操作并不等同于删除全部本机资料。删除应用不会清除 iCloud、其他设备、系统备份、您导出的文件或接收方副本。当前版本没有一键彻底清除所有本机及云端历史的入口。需要清理云端资料时，请先在有关设备停止同步，再检查 Apple 账户的 iCloud 存储管理；如系统为本应用提供删除数据的选项，可按系统提示管理，必要时联系 Apple 支持。其他设备保留的资料在重新同步时可能再次上传。您可通过 contact@etron.net.cn 请求访问、更正、删除或获得操作协助。我们会根据请求与适用法律进行必要核验，处理我们实际控制的数据；我们不能通过邮件直接读取或代为清除您 Apple 账户的私有数据库，也不能召回您已分享给第三方的副本。请勿发送 Apple 密码或无关客户资料。

8. 支持沟通、未成年人及政策更新

当您主动联系支持时，我们会收到您提供的联系信息、问题说明及自愿提供的附件，用于答复和处理请求；请只提供必要信息。此类沟通资料仅在处理请求和履行适用义务所需期间保留，不用于广告或客户业务资料训练。您可通过同一联系渠道请求更正或删除我们控制的支持资料，法律要求继续保留的情形除外。本应用面向一般业务记录使用，不以儿童为目标；未成年人应在监护人指导下使用并谨慎提供他人资料。我们会根据实际功能和处理方式更新本政策，并标注日期；如引入需要另行授权的数据处理，将通过适当方式告知并取得所需授权。阅读本页或使用基本功能不代表同意未开启的可选同步、录音或其他权限。

9. 联系我们

运营者：宜创智维（山东）智能科技有限公司。隐私及支持邮箱：contact@etron.net.cn。公开联系电话：+86 186 1081 0385。联系地址：中国（山东）自由贸易试验区济南片区舜泰广场8号楼。官网：https://www.etron.net.cn。本应用隐私政策：https://vgent.cn/privacy/assistant；用户协议：https://vgent.cn/agreement/assistant。

Etron Vgent Privacy Policy

This policy applies to Etron Vgent (Chinese name 宜创助理, formerly 宜创Vgent; iOS bundle identifier cn.net.etron.vgent), provided by Shandong Yichuang Zhiwei Intelligent Technology Co., Ltd. (Chinese legal name: 宜创智维（山东）智能科技有限公司, “we”). The app manages customers, opportunities, quotations, orders and follow-ups. No app account registration is required. This policy describes the current version’s data practices.

1. Data stored and used on your device

The app stores customer names and aliases, contact names and contact details, opportunities, requirements, quotations, orders, payment and delivery records, follow-ups, text notes, recordings and attachments on your device. It also retains links, timestamps, historical and conflicting versions, and deletion markers. Preferences include language, reminders, app lock and synchronization; synchronization state includes an Apple Account identifier and change markers. This information supports the recording, search, summaries, review, reminders, sync, backup and restore features you choose. The app contains no advertising, cross-app tracking or third-party behavioral analytics SDK, and does not send this business information to a developer-operated business server.

2. Recording, transcription and on-device intelligence

The app requests and uses microphone access when you choose to record. System speech transcription and its authorization are used on device where the device and language support it; enhanced transcription uses installed language resources. Deeper understanding uses an on-device Apple Intelligence model and depends on the OS version, device, language and model availability. The current version does not automatically fall back to cloud transcription or an external model service. Business vocabulary and selected linked records may provide local recognition context. Deeper understanding uses the current text and necessary context cues, without sending your entire customer database to an external model. Recordings are retained as attachments and may be included in enabled sync or a full backup. You can deny or revoke microphone and speech permissions in system settings and continue manual entry. Revoking permission does not delete existing recordings.

3. Optional iCloud sync and Apple services

You enable iCloud sync in the app’s settings. Business data, recordings, attachments, historical versions and deletion markers then pass through Apple CloudKit to your Apple Account’s private database and merge with devices using the same account. The app reads the CloudKit account identifier to distinguish sync accounts and avoid mixing data when accounts change; it does not read your Apple Account password. This private database is not a shared team workspace, and the app has no developer administration service that lets us browse your private business content. Turning sync off stops later synchronization but does not delete existing cloud data. Apple’s terms and privacy policy govern its iCloud, system backup and App Store services. Service and storage arrangements may vary by Apple Account region. The in-app sync switch does not control iCloud device backups you separately enable in system settings.

4. Reminders, device authentication and purchases

Reminders use local system notifications. When enabled, business information may appear in notifications or on the lock screen; you can disable notifications or change previews in system settings. App lock uses system device authentication. The app does not obtain your face or fingerprint templates or device passcode. Apple StoreKit processes Pro purchases and restores. The app reads Apple-verified transaction and entitlement status to provide features; we do not receive payment-card details through the app. Purchase entitlements are not part of business backups or business sync.

5. Export, sharing and security

You may export a full backup, business CSV or related PDF and choose its destination or recipient through system file and sharing interfaces. Full backups contain business history and recording attachments. Checksums validate integrity, but the backup file itself is not encrypted; an integrity check does not provide confidentiality. Save exports in trusted locations, check their contents before sharing, and manage copies given to other services or people. The app uses system file protection for supported file writes and integrity checks for backups and sync, but these measures cannot guarantee absolute security. Deleting data in the app does not delete external copies. Apart from Apple services or exports you choose, the current app provides no feature that publicly publishes your business data or contributes it to developer model training.

6. Retention, history and deletion limits

To support ongoing business access, change review, multi-device conflict resolution and recovery, the current version does not automatically erase business records, recordings, historical versions or pre-restore safety copies after a fixed number of days. They may remain in the relevant local, cloud or backup storage until removed through the applicable storage controls. Deleting a current record creates a deletion marker and removes visible records under the app’s relationship rules; previous content can remain in historical or conflicting versions and earlier backups, including historical recording content. A full backup includes history and is not a sanitized copy of previously deleted content. The app saves a local safety copy before restoring a backup; enabling sync afterwards can apply the restore result to other devices.

7. Managing data, withdrawing permissions and requests

You can view, edit and export data in the app and delete current records where business relationships allow. The system’s Delete App action can remove that device’s app container. Offloading an app or retaining its documents and data is not the same as deleting all local data. Removing the app does not erase iCloud data, other devices, system backups, exported files or recipient copies. The current version has no one-tap purge of all local and cloud history. To clean up cloud data, first stop sync on relevant devices, then check your Apple Account’s iCloud storage controls. If the system offers a delete-data option for this app, follow its instructions or contact Apple Support as needed. Data retained on another device may upload again if sync resumes. Contact contact@etron.net.cn to request access, correction, deletion or help. We will perform necessary verification and handle data we actually control in accordance with your request and applicable law. We cannot access or clear your Apple Account’s private database by email, or recall copies you shared with third parties. Do not send your Apple password or unrelated customer information.

8. Support communications, children and policy updates

When you contact support, we receive the contact details, issue description and attachments you choose to provide to respond to your request. Share only what is necessary. We retain support communications for the period needed to handle the request and applicable obligations, and do not use them for advertising or training on customer business information. You may request correction or deletion of support information we control, except where retention is legally required. The app is intended for general business records and is not directed at children. Minors should use it with a guardian’s guidance and exercise care when providing information about others. We will update this policy to reflect actual features and practices and show the revision date. Any new processing that needs separate authorization will be explained and authorized as required. Reading this page or using basic features does not enable optional sync, recording or other permissions.

9. Contact us

Operator: Shandong Yichuang Zhiwei Intelligent Technology Co., Ltd. (Chinese legal name: 宜创智维（山东）智能科技有限公司). Privacy and support email: contact@etron.net.cn. Public telephone: +86 186 1081 0385. Address: Building 8, Shuntai Plaza, Jinan Area, China (Shandong) Pilot Free Trade Zone, China. Website: https://www.etron.net.cn. App privacy policy: https://vgent.cn/privacy/assistant. User agreement: https://vgent.cn/agreement/assistant.